Frequently asked questions

Find answers to help you get the most out of your health plan

There’s one spot for easy answers. Check out®.

There’s no question about it – health care can be confusing. Below, you’ll find answers to commonly asked questions. You’ll find that many of the answers direct you to Here’s why. By signing in to, you’ll get personalized answers to your questions. Sign up on today.

Looking for information and resources for COVID-19?

Find answers to your questions about coverage and learn about the resources available to you during COVID-19, including our online symptom checker, our testing locator and more. 

Access your information

Your health plan ID card

Find care

Benefits and coverage

Managing costs and claims

Pharmacy and Prescriptions

Accreditations and certifications

What accreditations and certifications has UnitedHealthcare received?

More questions? We’re here to help.

Call the member phone number on your health plan ID card to talk with a representative.


  1. Tools and information may vary based on your benefit plan.
  2. Note this functionality is not available to Community & State New Jersey members.

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